Last updated: [Insert date]

Blueflame FM (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or contact us.

Blueflame FM provides domestic and commercial plumbing, heating, gas, low-carbon energy and facilities maintenance services.

If you have any questions about this policy or how we use your data, you can contact us at:

Email: [your email address]
Phone: [your phone number]

We may collect and process the following personal information:

• Name
   
• Company name (if applicable)
   
• Email address
   
• Phone number
   
• Property or site address/postcode
   
• Details about your enquiry or service request
   
• Any information you provide via contact forms, email or phone
   

We do not intentionally collect sensitive personal data.

We collect personal data when you:

• Fill in a contact or quote form on our website
   
• Contact us by phone or email
   
• Request an emergency callout or service
   
• Communicate with us about works or enquiries
   

We may also collect limited technical data such as IP address and browser type for website analytics.

We use your personal data to:

• Respond to enquiries and service requests
   
• Arrange site visits, callouts or quotations
   
• Provide plumbing, heating, gas, renewable or facilities maintenance services
   
• Communicate with you about works or appointments
   
• Improve our website and services
   

We only use your data where we have a lawful basis to do so.

Under UK GDPR, we process personal data based on:

• Consent – where you have contacted us directly
   
• Contract – to provide requested services
   
• Legitimate interests – to run and improve our business
   
• Legal obligations – where required by law
   

We do not sell your personal data.

We may share your data with:

• Engineers or subcontractors carrying out works
   
• Professional advisers (accountants, insurers, legal advisers)
   
• Service providers who support our business operations
   

All third parties are required to respect the security of your data and process it lawfully.

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure.

We only keep your data for as long as necessary to fulfil the purpose it was collected for, including legal and accounting requirements.

Our website may use cookies to improve user experience and analyse website performance.

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

Under UK data protection law, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request erasure of your data
   
• Object to or restrict processing
   
• Request data portability
   

To exercise your rights, please contact us using the details above.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Blueflame FM
Email: [your email]
Phone: [your phone number]